Course overview
The ITIL Certification v4 Foundation Training is one of the most important and most popular IT Service management credentials for IT professionals in the world.
The ITIL 4 Foundation Certificate will provide the holder with the necessary mindset, knowledge, competencies, and capabilities required to provide change and real value to their IT organization.
This course covers the fundamentals for global IT service management delivery and adaptability with other frameworks and standards like Agile, DevOps, Lean, PMP, etc. Objectives
This course aims at delivering two main objectives: • ITIL certificate • Improving your knowledge, competencies, and capabilities in IT service management globally Additionally, after completing this ITIL Certification v4 course, you should be able to:
• Understand the evolution of Information Technology and IT Infrastructure Library (ITIL) • Understand the relevance and value of ITIL in today’s business environment • Know the benefits of an ITIL 4 Foundation certificate • Understand the key terms and concepts of IT service management • Fully understand the purpose and activities of different components of the ITIL framework • Know the Seven Guiding Principles of ITIL and how their similarities and differences with the Agile Manifesto and the Agile Principles • Have the mindset and empowerment to apply best practices to bring change and value to IT services in your organization • Understand all the 34 ITIL 4 management practices • Benefit from real-life examples and applications • Test your understanding and knowledge through 100 test questions, with answers and explanations. This is not just a course packed with knowledge but also injected with practical examples from the instructor’s over 20 years of professional IT experience, and 100 test questions, answers, and explanations. Also, as with all our other courses, students of this course are placed in our Study Group. So, when you have any technical questions, you can ask to the Instructors directly, which is one of the biggest benefits of our courses. It is not a Forum, it is a Live, Study Group with thousands of people!
What is the target audience for ITIL Certification training?
-
-
- Professionals from any industry are eager to gain the ITIL certificate.
-
Requirements
- Willing to Learn
Modules
-
ITIL V4 Foundation Course Introduction
Preview 00:11:11
-
History of ICT
Preview 00:16:57
-
Ancient History
Preview 00:16:34
-
Modern Times
Preview 00:18:31
-
Recent Innovations
Preview 00:16:58
-
Evolution of ITIL
Preview 00:18:13
-
Importance of ITIL - Introduction
00:18:34
-
Why ITIL
00:18:03
-
ITIL Foundation Exam
00:16:59
-
What is ITIL
00:17:12
-
What is IT Service Management
00:17:18
-
Defining Key Terms and Concepts
00:16:10
-
Understanding Key Terms and Concepts
00:15:53
-
Service Management Introduction
00:17:26
-
Value Co-creation
00:16:05
-
Understanding Key terms and concepts
00:15:11
-
Service Relationship Mgmt - Part 1
00:15:19
-
Service Relationship Mgmt - Part 2
00:15:22
-
Service Relationship Mgmt - Part 3
00:15:34
-
ITIL - Defining the Guiding Principle
00:16:27
-
ITIL - Evolution of the Guiding Principles
00:17:02
-
ITIL - Guiding Principles and Agile
00:16:02
-
ITIL - Focus on Value
00:16:52
-
ITIL - Start where you are
00:17:26
-
ITIL - Progress Iteratively with Feedback
00:15:16
-
ITIL - Collaborate and Promote visibility
00:16:32
-
ITIL - Think and Work holistically
00:15:55
-
ITIL - Keep it Simple and Practical
00:15:44
-
ITIL - Optimize and Automate
00:14:14
-
ITIL - The Four Dimensions Introduction
00:14:58
-
ITIL - The PESTLE model
00:14:51
-
ITIL - Organization and People
00:15:42
-
ITIL - Organizational Structures
00:14:29
-
ITIL - Governance and Competence
00:14:16
-
ITIL - Culture
00:14:22
-
ITIL - Communication
00:17:09
-
ITIL - ICT-The Lifeblood of Society
00:15:34
-
ITIL - Information and Technology
00:16:43
-
ITIL - Cloud Computing in ITIL
00:18:21
-
ITIL - AI in ITIL
00:19:16
-
ITIL - Partners and Suppliers
00:14:16
-
ITIL - Value streams
00:15:17
-
ITIL - Processes
00:15:05
-
ITIL - The Service Value System Introduction
00:11:05
-
ITIL - SVS Definitions
00:14:47
-
Purpose of SVS
00:14:54
-
Structure of the SVS
00:16:35
-
Components of the SVS
00:11:45
-
Opportunity-Demand-Value
00:13:51
-
ITIL - Governance
00:15:16
-
The Service Value Chain Introduction
00:18:15
-
The Six Activities of SVC
00:16:28
-
The Continual Improvement Introduction
00:13:43
-
The first 6 Steps of Continual Improvement
00:17:17
-
Step 7 & Guiding Principles
00:12:31
-
ITIL Practices Introduction
00:13:19
-
ITIL - Architecture and Continual Improvement
00:13:32
-
Information Security and Knowledge Mgmt
00:12:52
-
Measurement and Reporting and Organizational Change Mgmt
00:13:42
-
Portfolio and Project Management
00:17:12
-
Relationship and Risk Management
00:13:03
-
Financial and Strategy Management
00:17:39
-
Supplier and Workforce and Talent Management
00:18:32
-
Availability Mgmt and Business Analysis
00:15:11
-
Change Control and Incident Management
00:17:57
-
Capacity and Performance and IT Asset Management
00:17:27
-
Monitoring and Event and Problem Management
00:18:31
-
Release and Service Catalogue Management
00:15:07
-
Service Configuration and Continuity Management
00:18:02
-
Service Design and Service Desk
00:15:24
-
Service Level and Service Request Management
00:18:45
-
Service Validation and Testing
00:14:32
-
Deployment-Infrastructure-Software Management
00:18:28
-
ITIL - Questions and Answers 1 to 10
00:28:25
-
ITIL - Questions and Answers 11 to 20
00:25:14
-
ITIL - Questions and Answers 21 to 30
00:25:26
-
ITIL - Questions and Answers 31 to 40
00:26:13
-
ITIL - Questions and Answers 41 to 50
00:26:38
-
ITIL - Questions and Answers 51 to 60
00:23:35
-
ITIL - Questions and Answers 61 to 70
00:24:30
-
ITIL - Questions and Answers 71 to 80
00:23:58
-
ITIL - Questions and Answers 81 to 90
00:24:51
-
ITIL - Questions and Answers 91 to 100
00:24:10
-
ITIL 4 Foundation Course Slides
.
Other related courses
About instructor
James Ntui
Write a public review