ITIL 4 Foundation Certification Training Course

Intermediate English
Created by James Ntui
Last updated Mon, 19-Sep-2022
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Course overview

The ITIL Certification v4 Foundation Training is one of the most important and most popular IT Service management credentials for IT professionals in the world.

The ITIL 4 Foundation Certificate will provide the holder with the necessary mindset, knowledge, competencies, and capabilities required to provide change and real value to their IT organization.

This course covers the fundamentals for global IT service management delivery and adaptability with other frameworks and standards like Agile, DevOps, Lean, PMP, etc. Objectives

This course aims at delivering two main objectives: • ITIL certificate • Improving your knowledge, competencies, and capabilities in IT service management globally Additionally, after completing this ITIL Certification v4 course, you should be able to:

• Understand the evolution of Information Technology and IT Infrastructure Library (ITIL) • Understand the relevance and value of ITIL in today’s business environment • Know the benefits of an ITIL 4 Foundation certificate • Understand the key terms and concepts of IT service management • Fully understand the purpose and activities of different components of the ITIL framework • Know the Seven Guiding Principles of ITIL and how their similarities and differences with the Agile Manifesto and the Agile Principles • Have the mindset and empowerment to apply best practices to bring change and value to IT services in your organization • Understand all the 34 ITIL 4 management practices • Benefit from real-life examples and applications • Test your understanding and knowledge through 100 test questions, with answers and explanations. This is not just a course packed with knowledge but also injected with practical examples from the instructor’s over 20 years of professional IT experience, and 100 test questions, answers, and explanations. Also, as with all our other courses, students of this course are placed in our Study Group. So, when you have any technical questions, you can ask to the Instructors directly, which is one of the biggest benefits of our courses. It is not a Forum, it is a Live, Study Group with thousands of people!

What is the target audience for ITIL Certification training?

      • Professionals from any industry are eager to gain the ITIL certificate.


  • Willing to Learn


84 Lessons 23:34:01 Hours
ITIL 4 Course Introduction
1 Lessons 00:11:11 Hours
  • ITIL V4 Foundation Course Introduction
    Preview 00:11:11
  • History of ICT
    Preview 00:16:57
  • Ancient History
    Preview 00:16:34
  • Modern Times
    Preview 00:18:31
  • Recent Innovations
    Preview 00:16:58
  • Evolution of ITIL
    Preview 00:18:13
  • Importance of ITIL - Introduction
  • Why ITIL
  • ITIL Foundation Exam
  • What is ITIL
  • What is IT Service Management
  • Defining Key Terms and Concepts
  • Understanding Key Terms and Concepts
  • Service Management Introduction
  • Value Co-creation
  • Understanding Key terms and concepts
  • Service Relationship Mgmt - Part 1
  • Service Relationship Mgmt - Part 2
  • Service Relationship Mgmt - Part 3
  • ITIL - Defining the Guiding Principle
  • ITIL - Evolution of the Guiding Principles
  • ITIL - Guiding Principles and Agile
  • ITIL - Focus on Value
  • ITIL - Start where you are
  • ITIL - Progress Iteratively with Feedback
  • ITIL - Collaborate and Promote visibility
  • ITIL - Think and Work holistically
  • ITIL - Keep it Simple and Practical
  • ITIL - Optimize and Automate
  • ITIL - The Four Dimensions Introduction
  • ITIL - The PESTLE model
  • ITIL - Organization and People
  • ITIL - Organizational Structures
  • ITIL - Governance and Competence
  • ITIL - Culture
  • ITIL - Communication
  • ITIL - ICT-The Lifeblood of Society
  • ITIL - Information and Technology
  • ITIL - Cloud Computing in ITIL
  • ITIL - AI in ITIL
  • ITIL - Partners and Suppliers
  • ITIL - Value streams
  • ITIL - Processes
  • ITIL - The Service Value System Introduction
  • ITIL - SVS Definitions
  • Purpose of SVS
  • Structure of the SVS
  • Components of the SVS
  • Opportunity-Demand-Value
  • ITIL - Governance
  • The Service Value Chain Introduction
  • The Six Activities of SVC
  • The Continual Improvement Introduction
  • The first 6 Steps of Continual Improvement
  • Step 7 & Guiding Principles
  • ITIL Practices Introduction
  • ITIL - Architecture and Continual Improvement
  • Information Security and Knowledge Mgmt
  • Measurement and Reporting and Organizational Change Mgmt
  • Portfolio and Project Management
  • Relationship and Risk Management
  • Financial and Strategy Management
  • Supplier and Workforce and Talent Management
  • Availability Mgmt and Business Analysis
  • Change Control and Incident Management
  • Capacity and Performance and IT Asset Management
  • Monitoring and Event and Problem Management
  • Release and Service Catalogue Management
  • Service Configuration and Continuity Management
  • Service Design and Service Desk
  • Service Level and Service Request Management
  • Service Validation and Testing
  • Deployment-Infrastructure-Software Management
  • ITIL - Questions and Answers 1 to 10
  • ITIL - Questions and Answers 11 to 20
  • ITIL - Questions and Answers 21 to 30
  • ITIL - Questions and Answers 31 to 40
  • ITIL - Questions and Answers 41 to 50
  • ITIL - Questions and Answers 51 to 60
  • ITIL - Questions and Answers 61 to 70
  • ITIL - Questions and Answers 71 to 80
  • ITIL - Questions and Answers 81 to 90
  • ITIL - Questions and Answers 91 to 100
  • ITIL 4 Foundation Course Slides
Daniel Lardeux
Daniel Lardeux Senior Network Consultant at Post Telecom

I passed the CCDE Practical exam and Orhan’s CCDE course was very important contributor to my success. I attended the CCDE course of Orhan Ergun in July and it was exactly what I needed, Orhan is taking the pain to break down the different technologies.

Roy Lexmond
Roy Lexmond Senior Network Designer at Routz CCDE #20150017 & CCIE R&S; #26557

After I attended Orhan Ergun’s CCDE course I passed the CCDE practical exam.I really enjoyed the course a lot ...

Nicholas Russo
Nicholas Russo Network Consulting Engineer (CCDE/CCIEx2), Cisc

I signed up for Orhan’s CCDE training. This training is very technically detailed and the use-cases, quizzes, scenarios, and mind maps are all great resources in the overall training program. Orhan teaches his students to think like a network designer ...

Slide Heading
Slide Heading Network Systems Engineer at Conscia A/S CCIE #42544 (SP) & CCDE #20160015

Orhan is forcing you to take off the implementation hat that most of us have been wearing for many years, instead he is providing a new fancy design hat, which makes you see and deal with the issues presented ...

Kim Pedersen
Kim Pedersen CCIE in RS and SP (#29189) CCDE#20170021

I’ve used Orhan’s self-paced CCDE training material. If you are interested in knowing how all the technologies go together in a coherent design i can highly recommend it.I also enjoyed the Quizzes which helped pick out my weak spots in selecting ...

Laurent Metzger
Laurent Metzger 3xCCIE/CCDE Senior Network Architect

Hi Orhan. I passed the CCDE exam on February 22. I read everything that you put on your Self Paced CCDE Training course and it was very helpful in my success. Thank you very much.

Martin J. Duggan
Martin J. Duggan Network Architect at AT&T;, Ciscopress Author CCDE #20160006 & CCIE#7942

I attended Orhan’s April 201610 days CCDE Bootcamp. I am CCDE now !

You can tell Orhan has a great deal of experience, it really comes through when he presents his design case studies and the CCDE Practical scenarios.

Muhammad Abubakar
Muhammad Abubakar Lead Network Architect – CCDE #20160016 2xCCIE #26693 2xJNCIE VCIX

Your excellent CCDE materials and amazing Bootcamp helped me tremendously through my learning journey.Also thank you very much for being available whenever I have a design question or a complex design topics. I can’t compare your design skills ...

Jennifer Pai
Jennifer Pai Network/Security Engineer at KNET Technology

Thanks Orhan very much for this course. It helped strengthen my “Network design mind”.

Ruslan Silyayev
Ruslan Silyayev Solution Architect at R.I.S.K Company

Training by Orhan is not a CCDE preperation training only. It will be useful for engineers which are dealing with design. You want to pass CCDE exam or learn network design, then don’t look at anywhere else!

Sameer Meher
Sameer Meher Solutions Architect at 23 Wards/Japan

Orhan Ergun’s CCDE course was really very good. CCDE Level Intelligence was delivered very well and with very useful case studies and the scenarios, I am thankful to Orhan for all his help!

Ken Young
Ken Young Senior Technical Architect Province of Nova Scotia, 2xCCIE #41597 | CCDE #20170047

If anyone wants to understand network design and architecture, also pass CCDE exam , I recommend you to attend Orhan’s online courses! I am a CCDE now but learning is a journey, we will be together in your other courses too Orhan!

Matt Cross
Matt Cross Technical Architect at Heartland – CCDE #2019::7

Orhan did an excellent job of filling in the gaps of knowledge that I had that took me to the finish line of the practical exam CCDE. The community of people that Orhan facilitates are both engaging and supportive of the journey to CCDE. Orhan ...

Shiling Ding
Shiling Ding Sentinel Technologies – CCDE #2019::12

Just passed the CCDE Practical exam! I attended Orhan Ergun’s CCDE training program , used Orhan’s Instructor Led and Self-Paced CCDE training and Online CCDE Practical Scenarios during my CCDE journey. Orhan’s CCDE In Depth book is an excellent summary ...

Abelardo Basurto
Abelardo Basurto Solutions Architect at Cisco Systems – CCDE 2018::6

Hi everyone, I’ve just passed the CCDE Exam. My Number is CCDE 2018::6 I attended to Online CCDE Bootcamp of Orhan. I want to thank Orhan not only for the great book and bootcamp, but also for his commitment, availability and willingness to assist the ...

Hady Mohamed Abdellah
Hady Mohamed Abdellah Network Architect Hamad International Airport Qatar – CCDE 2018::1

Hi guys, I’m so happy that I passed the exam. I’ve already got my number CCDE 2018::1. Thanks to Orhan for being the best CCDE instructor in the world. I highly recomend Orhan’s CCDE Training and In-Depth-CCDE ...

Bryan Bartik
Bryan Bartik Sr. Systems Engineer at CompuNet – CCDE 20170059

Hi Orhan I passed CCDE Practical exam on November 2017 ! I really enjoyed your materials and quizzes and use cases. They were definitely helpful in my preparation. Thanks a lot !

Giedrius Trapkauskas
Giedrius Trapkauskas Network Solutions Architect at Liberty Global – CCDE 20180004

I attended Orhan’s CCDE Training in Istanbul and it was very helpful in my preparation. I passed the exam recently and I want to say Thank you Orhan! For those who want to pass the CCDE exam, definitely start with ...

Alaa Issa
Alaa Issa Sr.Solutions Architect – CCDE#20180033 3xCCIE ( Collab|DC|Security )#27146

I registered to Orhan’s training in Feb 2017. From that time, I attended Orhan’s training several times. The depth of knowledge which Orhan has is amazing, and how to present such consistent knowledge to the ...

Mazin Ahsan Design Lead Engineer | Solutions Engineer | CCDE License # 20160030 | CCIE Licence # 23892

I passed the CCDE Practical Lab exam on November 17,2016 from supplications of elders and dedication from my Sensei Mr. Orhan Ergun I took different CCDE bootcamps in the past. Orhan has the most depth and expertise ...

Jeff Patterson CCDE# 2018::11

Hi Orhan I wanted to pass along my appreciation for the outstanding training material. I used the online CCDE training provided by Orhan as well as the In-Depth-CCDE book and passed the exam in February 2018. Thank you Orhan!

Mehdi Sfar
Mehdi Sfar Network and Security Architect / CCDE #20210003 | CCIE R&S; #51583

I signed up for Orhan’s CCDE Self paced Course. This course, along with the CCDE In Depth book, helped me for my CCDE Practical as well as Written exams. It pushed me to ask the "WHY" questions and allowed ...

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About instructor

James Ntui

6 Courses
27 years of Industry Experience. PMP, ITIL, Agile and Scrum Instructor.
Preview this Course
  • 23:34:01 Hours On demand videos
  • 84 Lessons
  • Study Group Participation
  • Acces the Content Anywhere, Anytime
  • Certificate of Completion - Signed by Orhan Ergun
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