ITIL 4 Foundation Certification Training Course

Intermediate English
Created by James Ntui
Last updated Mon, 01-Aug-2022
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Course overview

The ITIL Certification v4 Foundation Training is one of the most important and most popular IT Service management credentials for IT professionals in the world.

The ITIL 4 Foundation Certificate will provide the holder with the necessary mindset, knowledge, competencies, and capabilities required to provide change and real value to their IT organization.

This course covers the fundamentals for global IT service management delivery and adaptability with other frameworks and standards like Agile, DevOps, Lean, PMP, etc. Objectives

This course aims at delivering two main objectives: • ITIL certificate • Improving your knowledge, competencies, and capabilities in IT service management globally Additionally, after completing this ITIL Certification v4 course, you should be able to:

• Understand the evolution of Information Technology and IT Infrastructure Library (ITIL) • Understand the relevance and value of ITIL in today’s business environment • Know the benefits of an ITIL 4 Foundation certificate • Understand the key terms and concepts of IT service management • Fully understand the purpose and activities of different components of the ITIL framework • Know the Seven Guiding Principles of ITIL and how their similarities and differences with the Agile Manifesto and the Agile Principles • Have the mindset and empowerment to apply best practices to bring change and value to IT services in your organization • Understand all the 34 ITIL 4 management practices • Benefit from real-life examples and applications • Test your understanding and knowledge through 100 test questions, with answers and explanations. This is not just a course packed with knowledge but also injected with practical examples from the instructor’s over 20 years of professional IT experience, and 100 test questions, answers, and explanations. Also, as with all our other courses, students of this course are placed in our Study Group. So, when you have any technical questions, you can ask to the Instructors directly, which is one of the biggest benefits of our courses. It is not a Forum, it is a Live, Study Group with thousands of people!

What is the target audience for ITIL Certification training?

      • Professionals from any industry are eager to gain the ITIL certificate.


Requirements

  • Willing to Learn

Modules

84 Lessons 23:34:01 Hours
ITIL 4 Course Introduction
1 Lessons 00:11:11 Hours
  • ITIL V4 Foundation Course Introduction
    Preview 00:11:11
ITIL 4 - History of ICT
5 Lessons 01:27:13 Hours
  • History of ICT
    Preview 00:16:57
  • Ancient History
    Preview 00:16:34
  • Modern Times
    Preview 00:18:31
  • Recent Innovations
    Preview 00:16:58
  • Evolution of ITIL
    Preview 00:18:13
Importance of ITIL
3 Lessons 00:53:36 Hours
  • Importance of ITIL - Introduction
    00:18:34
  • Why ITIL
    00:18:03
  • ITIL Foundation Exam
    00:16:59
ITIL - Understanding Key Terms and Concepts
4 Lessons 01:06:33 Hours
  • What is ITIL
    00:17:12
  • What is IT Service Management
    00:17:18
  • Defining Key Terms and Concepts
    00:16:10
  • Understanding Key Terms and Concepts
    00:15:53
Understanding Key Terms and Concepts in Service Management
6 Lessons 01:34:57 Hours
  • Service Management Introduction
    00:17:26
  • Value Co-creation
    00:16:05
  • Understanding Key terms and concepts
    00:15:11
  • Service Relationship Mgmt - Part 1
    00:15:19
  • Service Relationship Mgmt - Part 2
    00:15:22
  • Service Relationship Mgmt - Part 3
    00:15:34
ITIL Guiding Principles
10 Lessons 02:41:30 Hours
  • ITIL - Defining the Guiding Principle
    00:16:27
  • ITIL - Evolution of the Guiding Principles
    00:17:02
  • ITIL - Guiding Principles and Agile
    00:16:02
  • ITIL - Focus on Value
    00:16:52
  • ITIL - Start where you are
    00:17:26
  • ITIL - Progress Iteratively with Feedback
    00:15:16
  • ITIL - Collaborate and Promote visibility
    00:16:32
  • ITIL - Think and Work holistically
    00:15:55
  • ITIL - Keep it Simple and Practical
    00:15:44
  • ITIL - Optimize and Automate
    00:14:14
The Four Dimensions
14 Lessons 03:40:19 Hours
  • ITIL - The Four Dimensions Introduction
    00:14:58
  • ITIL - The PESTLE model
    00:14:51
  • ITIL - Organization and People
    00:15:42
  • ITIL - Organizational Structures
    00:14:29
  • ITIL - Governance and Competence
    00:14:16
  • ITIL - Culture
    00:14:22
  • ITIL - Communication
    00:17:09
  • ITIL - ICT-The Lifeblood of Society
    00:15:34
  • ITIL - Information and Technology
    00:16:43
  • ITIL - Cloud Computing in ITIL
    00:18:21
  • ITIL - AI in ITIL
    00:19:16
  • ITIL - Partners and Suppliers
    00:14:16
  • ITIL - Value streams
    00:15:17
  • ITIL - Processes
    00:15:05
ITIL - Service Value System (SVS)
7 Lessons 01:38:13 Hours
  • ITIL - The Service Value System Introduction
    00:11:05
  • ITIL - SVS Definitions
    00:14:47
  • Purpose of SVS
    00:14:54
  • Structure of the SVS
    00:16:35
  • Components of the SVS
    00:11:45
  • Opportunity-Demand-Value
    00:13:51
  • ITIL - Governance
    00:15:16
ITIL - Service Value Chain (SVC)
2 Lessons 00:34:43 Hours
  • The Service Value Chain Introduction
    00:18:15
  • The Six Activities of SVC
    00:16:28
ITIL - Continual Improvement
3 Lessons 00:43:31 Hours
  • The Continual Improvement Introduction
    00:13:43
  • The first 6 Steps of Continual Improvement
    00:17:17
  • Step 7 & Guiding Principles
    00:12:31
ITIL Practices
1 Lessons 00:13:19 Hours
  • ITIL Practices Introduction
    00:13:19
ITIL - General Management Practices
7 Lessons 01:46:32 Hours
  • ITIL - Architecture and Continual Improvement
    00:13:32
  • Information Security and Knowledge Mgmt
    00:12:52
  • Measurement and Reporting and Organizational Change Mgmt
    00:13:42
  • Portfolio and Project Management
    00:17:12
  • Relationship and Risk Management
    00:13:03
  • Financial and Strategy Management
    00:17:39
  • Supplier and Workforce and Talent Management
    00:18:32
ITIL - Service Management Practices
9 Lessons 02:30:56 Hours
  • Availability Mgmt and Business Analysis
    00:15:11
  • Change Control and Incident Management
    00:17:57
  • Capacity and Performance and IT Asset Management
    00:17:27
  • Monitoring and Event and Problem Management
    00:18:31
  • Release and Service Catalogue Management
    00:15:07
  • Service Configuration and Continuity Management
    00:18:02
  • Service Design and Service Desk
    00:15:24
  • Service Level and Service Request Management
    00:18:45
  • Service Validation and Testing
    00:14:32
ITIL - Technical Management Practices
1 Lessons 00:18:28 Hours
  • Deployment-Infrastructure-Software Management
    00:18:28
ITIL - Questions and Answers
10 Lessons 04:13:00 Hours
  • ITIL - Questions and Answers 1 to 10
    00:28:25
  • ITIL - Questions and Answers 11 to 20
    00:25:14
  • ITIL - Questions and Answers 21 to 30
    00:25:26
  • ITIL - Questions and Answers 31 to 40
    00:26:13
  • ITIL - Questions and Answers 41 to 50
    00:26:38
  • ITIL - Questions and Answers 51 to 60
    00:23:35
  • ITIL - Questions and Answers 61 to 70
    00:24:30
  • ITIL - Questions and Answers 71 to 80
    00:23:58
  • ITIL - Questions and Answers 81 to 90
    00:24:51
  • ITIL - Questions and Answers 91 to 100
    00:24:10
ITIL 4 Foundation Course Workbook
1 Lessons 00:00:00 Hours
  • ITIL 4 Foundation Course Slides
    .

About instructor

James Ntui

5 Courses
27 years of Industry Experience. PMP, ITIL, Agile and Scrum Instructor.
Life Time Access
$100 $66
Includes:
  • 23:34:01 Hours On demand videos
  • 84 Lessons
  • Study Group Participation
  • Acces the Content Anywhere, Anytime
  • Certificate of Completion - Signed by Orhan Ergun
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